DIXSON TECHNOLOGY SERVICES PTY LTD – PRIVACY POLICY

Effective Date:  Monday 26 August 2024

Dixson Technology Services Pty Ltd (hereafter “Switchboard”) is a cloud integration platform trading as Switchboard.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes the Switchboard's policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Data Protection Officer

Switchboard is headquartered in Sydney, in Australia. Switchboard has appointed an internal data protection officer for you to contact if you have any questions or concerns about Switchboard's personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Switchboard's data protection officer. Switchboard's data protection officer’s name and contact information are as follows:

Hugh Dixson

Switchboard

Level 1, 155 Clarence St, Sydney, NSW 2000

Info@switchboardcloud.com

Our EU Representative:

Under Article 27 of the GDPR, we have appointed an EU Representative to act as our data protection agent. Our nominated EU Representative is :

Instant EU GDPR Representative Ltd.

Adam Brogden contact@gdprlocal.com

Tel +35315549700

INSTANT EU GDPR REPRESENTATIVE LTD

Office 2,

12A Lower Main Street, Lucan Co. Dublin

K78 X5P8

Ireland

Our UK Representative:

Under Article 27 of the UK Data Privacy Act, we have appointed a UK Representative to act as our data protection agent. Our nominated UK Representative is: GDPR Local Ltd.

Adam Brogden contact@gdprlocal.com

Tel +44 1772 217800

1st Floor Front Suite

27-29 North Street, Brighton

England

How we collect and use (process) your personal information

Switchboard collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

• name
• job title
• employer name
• work address
• work email
• work phone number

We use this information to provide prospects and customers with services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services

From time to time, Switchboard receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn)

Use of the Switchboard Website

As is true of most other websites, Switchboard’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Switchboard’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Switchboard has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Switchboard with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

Cookies and tracking technologies

Switchboard makes available a comprehensive Cookie Policy that describes the cookies and tracking technologies used on Switchboard’s website and provides information on how users can accept or reject them. The Cookie Policy forms part of this privacy policy.

Sharing information with third parties

The personal information Switchboard collects from you is stored in one or more databases hosted by third parties located in Australia. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Switchboard engages third parties to send information to you, including information about our products, services, and events.

A list of our third party sub processors can be found here: Amazon Web Services (AWS) We do not otherwise reveal your personal data to non-Switchboard persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Switchboard-hosted and Switchboard co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The Switchboard website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the Switchboard website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

Transferring personal data to Australia

Switchboard has its headquarters in Australia. Information we collect about you will be processed in Australia. By using Switchboard’s services, you acknowledge that your personal information will be processed in Australia. Australia has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Switchboard is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.

Depending on the circumstance, Switchboard also collects and transfers to Australia. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Switchboard in a manner that does not outweigh your rights and freedoms. Switchboard endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Switchboard and the practices described in this Privacy Statement. Switchboard also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Switchboard has received zero government requests for information.

For more information or if you have any questions, please contact us at info@switchboardcloud.com.

Data Subject rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision making including profiling

This Privacy Notice is intended to provide you with information about what personal data Switchboard collects about you and how it is used.

If you wish to confirm that Switchboard is processing your personal data, or to have access to the personal data Switchboard may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Switchboard might have received the data from Switchboard; what the source of the information was (if you didn’t provide it directly to Switchboard); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Switchboard if it is inaccurate. You may request that Switchboard erase that data or cease processing it, subject to certain exceptions. You may also request that Switchboard cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Switchboard processes your personal data. When technically feasible, Switchboard will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Switchboard will provide you with a date when the information will be provided. If for some reason access is denied, Switchboard will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal data, you can email us at info@switchboardcloud.com. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.

Data storage and retention

Your personal data is stored by the Switchboard on its servers, and on the servers of the cloud-based database management services the Switchboard engages, located in Australia. The Switchboard retains service data for the duration of the customer’s business relationship with Switchboard and for a period of time thereafter, to analyze the data for Switchboard’s own operations, and for historical and archiving purposes associated with Switchboard’s services. Switchboard retains prospect data until such time as it no longer has business value and is purged from Switchboard systems. All personal data that Switchboard controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: info@switchboardcloud.com.

Children’s data

We do not knowingly attempt to solicit or receive information from children.

GDPR Cookie Policy

Effective Date:  Monday 26 August 2024

1. Application

This policy applies to all employees, contractors, and vendors while doing business with Switchboard and others who have access to European Union (EU) and the European Economic Area (EEA) data subject information (“personal data”) in connection with Switchboard’s operating activities.

2. Policy

Switchboard believes in transparency about collection and use of data. This policy provides information about how and when Switchboard uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Switchboard.

What is a cookie?

Cookies are small text files sent by us to your computer or mobile device, which enable Switchboard features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Does Switchboard use cookies?

Yes. Switchboard uses cookies and similar technologies like single-pixel gifs and web beacons. Switchboard only uses session-based cookies. Switchboard sets and accesses cookies on the domains operated by Switchboard and its corporate affiliates (collectively, the “Sites”). In addition, Switchboard uses third party cookies, like Google Analytics.

How is Switchboard using cookies?

Switchboard uses cookies that are not tied to your account but are unique and allow us to carry out analytics, among other similar things.

Visit our cookie tables to learn more.

Categories of use

What third-party cookies does Switchboard use?

You can find a list of the third party cookies that Switchboard uses on or sites along with other relevant information in the cookie tables. Switchboard does its best to keep this table updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time.

How are cookies used for advertising purposes?

Switchboard does not use cookies or other ad technology for advertising purposes.

What can you do if you don't want cookies to be set or want them to be removed?

You have the option to disable and delete cookies that may not be necessary for the basic functionality of our website. You may access the Cookie Manager at any time in the footer of our website.

Does Switchboard respond to Do Not Track Signals?

The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and Switchboard does not alter any data collection and use practices upon receipt of such a signal.

Appendix A: Cookie Tables

Strictly Necessary Cookies

Switchboard does not use any strictly necessary cookies. The website will still be able to function without the use of any cookies.

Performance Cookies

These cookies (Switchboard uses Google Analytics) allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

To view an overview of the privacy of your Google Analytics cookies please go here.

You may install a Google Analytics opt-out browser add-on by going here.

Marketing Cookies

Switchboard does not use any marketing cookies.

Third Party Website Cookies

When using our website, you may be directed to other websites for such activities as surveys, to make payment, for job applications, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

How To Control and Delete Cookies

1. Using Your Browser

Many of the cookies used on our website and through emails can be enabled or disabled through our consent tool or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

2. Cookies Set in the Past

Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used. However, we will stop using the disabled cookie to collect any further information from your user experience. For our marketing cookie, when a user opts out of tracking, a new cookie is placed to prevent users from being tracked.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

Hugh Dixson

Switchboard

Level 1, 155 Clarence St, Sydney, NSW 2000

info@switchboardcloud.com